Jochem.ai

Jochem.ai is an advanced internal AI assistant that specializes in addressing inquiries related to customer care. With its constantly improving knowledge base, Jochem.ai efficiently provides immediate answers for customer service agents, saving time and reducing the need for team leads to intervene.

Key Features:

• Enhanced Knowledge Base: Jochem.ai learns from human responses, continuously enhancing its performance to deliver more precise answers over time.
• GDPR Compliance: Jochem.ai ensures full compliance with GDPR regulations, guaranteeing data security and privacy.
• Seamless Integration: The AI assistant seamlessly integrates with existing systems like Teams or Slack, simplifying the retrieval and management of knowledge.
• Instant Responses for Emails and Chats: Jochem.ai can swiftly provide answers to customer emails and chats with just one click, reducing the burden on second-line support.
• Efficient Escalation Handling: If Jochem.ai encounters a question it cannot answer, it immediately escalates it to a senior agent for resolution. The AI learns from these escalations for future reference.
• Escalation Log Management: The platform efficiently manages escalation logs, ensuring a smooth and organized process for customer support.
• Operational Insights: Jochem.ai provides valuable metrics such as time saved and hot topics, offering operational insights to optimize customer care.
• Automatic Knowledge Base Updates: The AI assistant keeps the knowledge base up to date by automatically updating existing content and suggesting new information.